Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Support Representative managing inquiries and orders in SAP for global customers. Engaging with clients and teams in both German and English to facilitate order processes and solutions.
Responsibilities
- Receive and review inquiries and orders from our international customers and subsidiaries
- Create quotations and sales orders in SAP, including delivery date tracking
- Technical clarification of orders and material research related to customer inquiries
- Perform availability checks and ensure timely material supply
- Communicate with customers and internal interfaces in German and English
- Analyze and optimize material and inventory situations
- Contribute to projects within the department
Requirements
- Successfully completed technical training or degree in metalworking/electrical engineering; alternatively, a commercial apprenticeship with strong technical understanding
- Experience in customer contact, a customer-oriented approach, and enjoyment of communicating with customers
- Advanced user skills in MS Office and ideally SAP R/3
- Project experience and a structured, process-oriented way of working
- Good written and spoken German and English skills
- Interest in taking responsibility and opportunities for personal development
Benefits
- Competitive pay & job security: An attractive salary plus vacation and Christmas bonuses at an owner-managed, financially healthy company.
- Flexible working hours: Depending on the position, the option for mobile/remote work.
- 30 days of vacation: Ample time for rest and relaxation.
- On-site canteen: Subsidized healthy, varied and tasty meals.
- JobRad (bike leasing): Save money and stay fit whether commuting or riding in your free time.
- Professional development: Ongoing support for your development and individual training opportunities.
- Health care & EGYM Wellpass: We care about your health and offer preventive services and a subsidy for the company fitness program.
- Additional benefits: Company pension plan, corporate discounts, regular company events, good public transport connections, modern workstations, and more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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