Customer Support Representative managing inquiries and orders in SAP for global customers. Engaging with clients and teams in both German and English to facilitate order processes and solutions.
Responsibilities
Receive and review inquiries and orders from our international customers and subsidiaries
Create quotations and sales orders in SAP, including delivery date tracking
Technical clarification of orders and material research related to customer inquiries
Perform availability checks and ensure timely material supply
Communicate with customers and internal interfaces in German and English
Analyze and optimize material and inventory situations
Contribute to projects within the department
Requirements
Successfully completed technical training or degree in metalworking/electrical engineering; alternatively, a commercial apprenticeship with strong technical understanding
Experience in customer contact, a customer-oriented approach, and enjoyment of communicating with customers
Advanced user skills in MS Office and ideally SAP R/3
Project experience and a structured, process-oriented way of working
Good written and spoken German and English skills
Interest in taking responsibility and opportunities for personal development
Benefits
Competitive pay & job security: An attractive salary plus vacation and Christmas bonuses at an owner-managed, financially healthy company.
Flexible working hours: Depending on the position, the option for mobile/remote work.
30 days of vacation: Ample time for rest and relaxation.
On-site canteen: Subsidized healthy, varied and tasty meals.
JobRad (bike leasing): Save money and stay fit whether commuting or riding in your free time.
Professional development: Ongoing support for your development and individual training opportunities.
Health care & EGYM Wellpass: We care about your health and offer preventive services and a subsidy for the company fitness program.
Additional benefits: Company pension plan, corporate discounts, regular company events, good public transport connections, modern workstations, and more.
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