Head of Customer Service managing order execution from Singapore hub. Leading order management for affiliates and ensuring customer service excellence across APAC region.
About the role
- Account Support Specialist handling service requests and report generation for CEVA Logistics. Collaborating with various departments and using data analysis to improve internal processes.
Responsibilities
- Process and resolve incoming service requests in the ticket system
- Respond to customer inquiries regarding order processing and shipments via email
- Manage inventory and assist in the purchasing process
- Assist in shipment investigations
- Generate reports using data from various systems and communicate relevant information to stakeholders
Requirements
- Completion of a degree at MBO level 4
- Proficiency in working with multiple systems and advanced Excel skills
- Initiative-taking and situational awareness
- Strong teamwork abilities
- Proficient English language skills in both speaking and writing
- Full-time availability during office hours is preferred
Benefits
- 8% holiday allowance
- 25 holidays, with the possibility of earning four extra days if you are not sick
- Favourable pension scheme
- Travel allowance
- Discounts on various insurances
- Opportunities for professional development through courses and training via CEVA Academy
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