Customer Support Representative managing inquiries and orders in SAP for global customers. Engaging with clients and teams in both German and English to facilitate order processes and solutions.
About the role
- Teamleiter Kundenservice leading a growing customer service team at flaixible GmbH. Focusing on coaching and development to achieve KPIs and quality standards.
Responsibilities
- You lead, motivate and continually develop your operational team
- You ensure your teams meet performance indicators (KPIs) and quality standards through analysis, coaching and training
- You are responsible for implementing company policies and strategy within your teams
- You conduct regular employee meetings and provide constructive feedback
- You develop measures to optimize processes and improve efficiency and quality
Requirements
- Completed vocational training or degree, ideally in business administration, communications or a related field
- Experience in coaching and motivating employees
- Strong customer focus and service orientation
- Proactive, solution-oriented mindset with a commitment to continuous improvement
- Professional experience in a similar role with managerial responsibility, high motivation and team spirit
Benefits
- Secure position in a growing company with a permanent employment contract
- Pleasant working environment with team spirit, relaxed atmosphere and a positive vibe
- Structured onboarding with cross-departmental collaboration on exciting projects
- Freedom to shape your role through autonomy, flat hierarchies and short decision-making paths
- Attractive benefits such as a Germany ticket subsidy (Deutschlandticket), employee discounts, snacks & drinks and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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