Customer Care Trainer designing and delivering training programs and materials for Contact Center. Working in a fast - growing Omnichannel Retail organization in Greece with potential for career growth.
About the role
- Customer Care Coordinator managing inquiries at Life Fitness, a successful fitness equipment manufacturer. Responsibilities include order processing and technical issue analysis while collaborating with various teams.
Responsibilities
- Receiving and handling customer inquiries (Zendesk & telephone)
- Order entry, invoice preparation and follow-up
- Close collaboration with technicians and field service partners
- Analysis of technical faults and coordination of solutions
- Preparation of statistics and ordering of spare parts
Requirements
- Commercial or technical vocational training with some relevant professional experience
- Enthusiasm for communication, organization and collaboration
- Technical understanding and openness to new solutions
- Self-motivated, independent and reliable work approach
- Very good German, good English and confident use of MS Office
Benefits
- 30 days annual leave (based on a 5-day week)
- Flexible working hours
- Remote work
- Attractive additional benefits
- Employee savings plan (VWL)
- Employer-funded pension plan
- Bicycle leasing
- Subsidy for the Deutschlandticket
- On-site fitness facilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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