Customer Service & Operations Analyst supporting contact centres. Identifying performance gaps and enhancing customer service processes while developing analytical skills.
About the role
- Customer Care Coordinator managing inquiries at Life Fitness, a successful fitness equipment manufacturer. Responsibilities include order processing and technical issue analysis while collaborating with various teams.
Responsibilities
- Receiving and handling customer inquiries (Zendesk & telephone)
- Order entry, invoice preparation and follow-up
- Close collaboration with technicians and field service partners
- Analysis of technical faults and coordination of solutions
- Preparation of statistics and ordering of spare parts
Requirements
- Commercial or technical vocational training with some relevant professional experience
- Enthusiasm for communication, organization and collaboration
- Technical understanding and openness to new solutions
- Self-motivated, independent and reliable work approach
- Very good German, good English and confident use of MS Office
Benefits
- 30 days annual leave (based on a 5-day week)
- Flexible working hours
- Remote work
- Attractive additional benefits
- Employee savings plan (VWL)
- Employer-funded pension plan
- Bicycle leasing
- Subsidy for the Deutschlandticket
- On-site fitness facilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Senior Analyst role focused on training clients and resolving software issues. Joining a team at a leading tech company in digital innovation across Europe.
Customer Consultant at Skipton Building Society engaging with customers in Clitheroe & Barnoldswick Branches. Providing personalized solutions and exceptional service to meet customers' needs.
Senior Quality Analyst managing QA for Customer Support teams at Chip, assessing AI interactions and ensuring compliance with quality standards.
1st & 2nd Level Support Agent providing expert assistance at TX Group, Switzerland's leading digital hub. Offering varied support roles from Service Desk to Onsite Support in Belgrade.
Customer Service Representative supporting dental professionals with enquiries and orders. Collaborating with a friendly, passionate team in Australia’s fastest - growing dental supplier.
Service Support Specialist in Sartorius managing quotations, invoices, and customer information. Collaborating with service team and engineers to enhance customer satisfaction.
Associate Product Support Specialist delivering clinical support for Stryker’s Upper Extremities products. Focused on optimizing surgical outcomes and enhancing customer service with healthcare professionals.
Customer Support Associate managing customer inquiries for Monmouth Cards via multiple channels. Ensuring smooth support experience with a focus on inventory and order management.
Customer Care Agent providing support to national and international customers for niceshops. Handling inquiries via email, chat, and phone with a focus on quality and precision.