Hybrid Customer Service Representative

Posted 2 weeks ago

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About the role

  • Providing telephone assistance to Aetna Medicaid members and providers
  • Assisting with inquiries such as eligibility, provider changes, and requests for ID cards
  • Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs

Requirements

  • Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems
  • Ability to communicate effectively with members and providers orally and in written form
  • Ability to meet performance standards, attendance requirements and call quality goals
  • Must be able to work from home and prove to be self-sufficient
  • Experience with working remotely in a call center setting (preferred)
  • Experienced with Medicaid and Medicare (preferred)

Benefits

  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Job title

Customer Service Representative

Job type

Experience level

Mid levelSenior

Salary

$17 - $26 per hour

Degree requirement

High School Diploma

Location requirements

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