Client Support Specialist providing direct support to healthcare clients in the financial experience. Leading operational changes, project planning, and ensuring clear communication with stakeholders.
About the role
- Customer Service Representative providing telephone assistance to Aetna Medicaid members and providers. Involves handling inquiries and ensuring an excellent caller experience.
Responsibilities
- Providing telephone assistance to Aetna Medicaid members and providers
- Assisting with inquiries such as eligibility, provider changes, and requests for ID cards
- Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs
Requirements
- Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems
- Ability to communicate effectively with members and providers orally and in written form
- Ability to meet performance standards, attendance requirements and call quality goals
- Must be able to work from home and prove to be self-sufficient
- Experience with working remotely in a call center setting (preferred)
- Experienced with Medicaid and Medicare (preferred)
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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