Providing telephone assistance to Aetna Medicaid members and providers
Assisting with inquiries such as eligibility, provider changes, and requests for ID cards
Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs
Requirements
Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems
Ability to communicate effectively with members and providers orally and in written form
Ability to meet performance standards, attendance requirements and call quality goals
Must be able to work from home and prove to be self-sufficient
Experience with working remotely in a call center setting (preferred)
Experienced with Medicaid and Medicare (preferred)
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings
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