Customer Support Executive providing customer services and support via live chat and email. Assisting with account management and maintaining quality standards for player experience at Campeón Gaming.
About the role
- Customer Service Representative responding to customer inquiries and resolving issues at Altium Packaging. Ensuring quality processes in packaging and customer service across U.S. locations.
Responsibilities
- Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution
- Resolve routine and basic problems and communicates solution or requested information to the customer
- Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed
- Monitor the blow mold machines to ensure quality of product and its processing
- Order entry & maintenance
- Shipping verification
- Pricing verification
- Input customer feedback into the Quality Database & Customer Feedback Database
- Maintain customer files
Requirements
- Requires a high school diploma or its equivalent
- Prior manufacturing experience is desired
- Two years prior customer service experience is required
- An AS degree is preferred
- Knowledge of MS Office is required
Benefits
- Medical, dental and vision plans
- Company holidays and vacation days
- Tuition reimbursement
- Learning and training opportunities
- Bonus potential
- 401(k) plan with company contributions
- Rewards and recognition programs
- Opportunities to make a difference in the community
Job title
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Experience level
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Degree requirement
Location requirements
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