Customer Service Representative providing support and expertise in design for online printing services. Engaging with US clients, resolving inquiries, and ensuring high satisfaction in Tunis.
About the role
- Digital Support Specialist at KCB group, providing leadership in support and improvement of digital channels. Handling upgrades, enhancements and ensuring system compliance and service excellence.
Responsibilities
- Provide technical support for Digital loans, Internet Banking, Mobile banking, C2B, IMTS Card/Agency payments/ecommerce and implementation of related projects.
- Delivering business solutions by ensuring that they are well tested and rolled out in a manner that does not adversely affect business processes.
- Work closely with IT Security to ensure that the Digital Channels services are well secured and implement SSL and other encryption certificates.
- Ensure System uptime and availability and ticket system closure within SLA.
- Roll out business solutions, ensuring that they are well tested and provide processes and training to users.
- Recommend and implement upgrades or changes for performance, security or business benefits.
- Provide first & Second level IT training and support to users.
- Continuously analyze user requirements to develop and provide solutions.
- Maintain and manage up-to-date system configurations and user documentation.
- Ensure compliance of SLAs with system vendors and other internal stakeholders.
Requirements
- A Bachelor’s Degree in an IT-related field (Required)
- At least 3 years of hands-on experience in IT
- Proven expertise in Digital Channels (2+ years – Essential)
- Proven expertise in Linux Server Administration (2+ years – Essential)
- Experience in IT Projects & Business Analysis (1+ year – Desirable)
- Experience in Change Management (1+ year – Desirable)
Benefits
- Professional certifications in Oracle Database Administration, Unix/Linux Operating Systems, Cloud Technologies, ITIL Framework
- IT-related Bachelor's Degree (Required)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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