Customer Service Representative at KARL STORZ managing inquiries and processing orders accurately in Auckland, NZ. Contributing to supply chain and customer service functions while providing administrative support.
About the role
- Administer order management processes for a range of luxury beauty brands at LUXASIA. Ensure timely delivery of stocks and assist with marketing requests while maintaining documentation.
Responsibilities
- Ensure that the order management process for each brand category was being followed.
- Set-up a new process as needed for new incoming brands
- Deploy stocks for each brand to consignment doors on a weekly basis based on the stockholding cap of each store.
- Updating of the stockholding analysis on a monthly/quarterly basis
- Ensures timely delivery of orders in complete and served in an accurate manner for both quantity and quality through proper coordination from sales to logistics (distribution).
- In-charge in processing marketing request on time for their sales activities and ensure proper documentation. Provides a serve and unserved items to the requestor.
- Process and coordinates the schedule of outright orders to warehouse based on PO cancellation.
- Prepare a report of serve and unserved outright orders.
- In-charge with other administrative task such as encoding of allocation to create an Outbound for the JV’s stocks allocation, sales events and store transfer.
- Triggers a quarterly pullout of non-moving stocks in the consignment doors by submitting an inventory to sales team.
- Serves as an internal audit team for warehouse key processes.
- May be assigned to do other duties and responsibilities beyond the job scope as needed.
Requirements
- Experience in Customer Service / or any related experience
- Analytical and Keen to Details
- System Analysis, Judgement and Decision Making
- Service Oriented
- Experience in SAP system
- Advanced Encoding Skills and knowledge in MS Office
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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