Hybrid Servicing Support Specialist

at U.S. Bank

• Job title: Servicing Support Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $24 - $32 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Irving, United States

About the role

• Administrative support specialist for U.S. Bank providing operational and staff support services. Ensuring compliance, process quality, and assisting in loan management.

Responsibilities

• Responsible for providing a broad variety of administrative, operational and staff support services for assigned group(s) or manager(s).
• Actively engaged in report writing, tracking and compiling; data entry, record keeping, and data maintenance.
• Responsible for ensuring proper application of and compliance with internal and regulatory standards, guidelines, and procedures.
• May perform reviews and evaluations of work quality and productivity standards for assigned product line and/or work area.
• May have responsibility to review and finalize loan modifications, documentation and other policies and procedures to promote quality execution of the loan workout process.
• May be responsible for overseeing the decentralized vendor management unit within the loan workout department.
• Uses PC based software packages for word processing, graphics, spreadsheets, etc.

Requirements

• High school diploma or equivalent
• Five or more years of experience in administrative support activities
• Good verbal, grammatical and written communication skills
• Well-developed reading, writing, and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proficient PC skills, especially Microsoft Office applications and graphics
• Demonstrated administrative skills and acute attention to detail

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law