Project Manager responsible for multiple projects in sprinkler retrofitting. Overseeing technical and commercial responsibilities and ensuring contract compliance.
About the role
- Customer Service Representative role supporting veterinary clinics at Gateway Services. Ensuring exceptional service and building relationships with clinic staff and pet parents in the community.
Responsibilities
- Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
- Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
- Safely handle pets in the aftercare process with dignity and care
- Manage customer needs and solve problems effectively
- Support Gateway’s reputation for exceptional service in every interaction
- Collect feedback to improve service quality and enhance the overall customer experience
- Address any service issues proactively and escalate concerns to the appropriate department when necessary
- Educate clinics on company services, policies, and procedures to enhance their experience and optimize operations
Requirements
- Strong relationship-builder with excellent communication skills
- Empathetic and respectful, especially toward families and pets in our care
- Organized, dependable, and committed to customer service excellence
- Comfortable with driving responsibilities and being active throughout the day
- High school diploma or GED required as minimum
- Prior experience in customer service, account management, or sales/route sales is highly desirable
- Proficiency in CRM systems and sales tracking tools
- Ability to work early morning hours, weekends, and holidays as needed
- Valid driver’s license with a clean driving record.
Benefits
- Paid time off
- Flexible working hours
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