Application Support Specialist providing solutions for construction accounting. Resolving software issues and creating guides to enhance customer experience with Trimble's innovative products.
About the role
- Aesthetics Customer Care Representative focused on answering customer calls and managing Salesforce cases. Responsible for order processing, customer support, and collaboration with team members to resolve inquiries.
Responsibilities
- Answer calls directly from the phone queue
- Enter orders, initiate return requests, track order progress
- Provide information as requested from the customer
- Monitor and resolve assigned Salesforce cases within SLA
- Manage any stretch projects or assignments given by supervisor
- Treat all customers with empathy and strive for first call resolution
Requirements
- High School Diploma / College Degree Preferred
- General Computer and Keyboarding Skills
- Microsoft Office Skills – Word, Excel (ability to filter and find), PowerPoint
- Ability to Multitask
- Ability to thrive under pressure in a fast-paced environment
- Ability to work within given Schedule Adherence tolerances
- Well Spoken and a Clear Communicator
- Customer Service Experience Preferred
- Works well in a team driven environment
- Strong Sense of Urgency
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Advisor assisting customers with Bupa health insurance inquiries. Handling calls empathetically while guiding customers regarding their coverage and requests.
Customer Service Representative managing Wholesale B2B inquiries for Portugal and Spain. Ensuring high customer service levels and effective communication with other departments.
Customer Service Coordinator providing expert support in the automotive industry with a focus on customer service. Engaging clients, resolving issues, and maintaining service excellence with AI tools.
User Support Agent at Accurx facilitating communication in healthcare by resolving user queries via Intercom and synthesizing feedback for product enhancements.
Customer Service Trainer improving onboarding and training programs at Paysafe. Collaborating with Operations to enhance learning culture and effectiveness.
Customer Service Representative at Carrier supporting clients via phone and electronic communication. Resolving inquiries effectively, facilitating product shipments, and ensuring customer satisfaction.
Managing product service segments for global technology solutions at HPE, focusing on service requirements and performance metrics.
Customer Care Representative processing incoming parts calls and maintaining inventory for Crown Equipment Corporation. Developing relationships with customers and vendors in the lift truck industry.
Customer Service Officer managing day - to - day queries and order processing for a global leader in thread manufacturing. Aiming for high - quality service and customer satisfaction in Sri Lanka.