Manager Customer Experience at TD Canada Trust building lasting relationships and mentoring a team to deliver exceptional service. Leading operational tasks and ensuring compliance in a dynamic environment.
About the role
- Aesthetics Customer Care Representative focused on answering customer calls and managing Salesforce cases. Responsible for order processing, customer support, and collaboration with team members to resolve inquiries.
Responsibilities
- Answer calls directly from the phone queue
- Enter orders, initiate return requests, track order progress
- Provide information as requested from the customer
- Monitor and resolve assigned Salesforce cases within SLA
- Manage any stretch projects or assignments given by supervisor
- Treat all customers with empathy and strive for first call resolution
Requirements
- High School Diploma / College Degree Preferred
- General Computer and Keyboarding Skills
- Microsoft Office Skills – Word, Excel (ability to filter and find), PowerPoint
- Ability to Multitask
- Ability to thrive under pressure in a fast-paced environment
- Ability to work within given Schedule Adherence tolerances
- Well Spoken and a Clear Communicator
- Customer Service Experience Preferred
- Works well in a team driven environment
- Strong Sense of Urgency
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities
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