Customer Service Agent providing high-quality service and support to corporate clients in Sweden. Building long-term relationships and ensuring customer satisfaction in a hybrid work environment.
Responsibilities
Ge högkvalitativ service och support till företagskunder
Arbeta mot höga kvalitetsmål såsom kundnöjdhet och kort hanteringstid
Bygga långsiktiga relationer med kunder och förstå deras verksamhet
Hantera ärenden relaterade till fakturafrågor och kunders ordrar
Samarbeta med interna team för att lösa kundfrågor
Requirements
Talar och skriver obehindrat på svenska och engelska
Noggrann och strukturerad
Har erfarenhet av olika datasystem
Erfarenhet av kundtjänst
Telefonvana
Tidigare arbete mot målsättning med goda resultat
Tidigare arbete inom kundservice med inrikting mot finans
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