Customer Service Specialist managing inbound calls for mortgage loan inquiries. Delivering accurate information and resolving customer queries following company regulations.
GC
Hybrid Customer Service, Billing Coordinator
Posted 2 months ago
About the role
- Customer Service & Billing Coordinator ensuring accurate billing and managing customer queries in the security division. Working in a hybrid environment, supporting both operational and finance teams.
Responsibilities
- Serve as the primary point of contact for customer service inquiries within the security division.
- Manage and maintain customer accounts through internal systems and customer portals.
- Prepare, process, and issue invoices accurately and on schedule.
- Handle credit control activities, including chasing outstanding payments and maintaining up-to-date records.
- Process and raise credit notes in line with company policy and approval processes.
- Collaborate with operations, sales, and finance teams to resolve billing discrepancies and ensure customer satisfaction.
- Monitor and report on customer account status, billing trends, and overdue balances.
- Assist with continuous improvement of billing and customer service processes.
- Utilise Microsoft D365 and related tools for data management, reporting, and workflow automation.
Requirements
- Proven customer service experience within the security industry or a related service-based environment.
- Strong understanding of service invoicing processes and credit control principles.
- Proficiency in using customer portals for account management and communication.
- Experience with Microsoft Dynamics 365 (D365) preferred; strong MS Office skills required (Excel, Outlook, Word).
- Excellent communication and interpersonal skills, with a customer-centric approach.
- High attention to detail and accuracy in data and financial transactions.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-solving mindset with a proactive attitude toward process improvement.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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