MG
Mellon GroupCall Center Supervisor
Call Center Supervisor managing performance and operations of the team. Leading service delivery in an electronic transactions and telecommunication company.
About the role
- Provide proactive (outbound) customer service for a fuel management fleet.
- Work with multiple systems simultaneously.
Requirements
- High school diploma;
- Ability to work in a home office/remote model;
- Have an appropriate home office setup (desk, chair and a quiet environment);
- Reside in São Paulo / Greater São Paulo;
- Availability to work on-site at the office in Vila Olímpia when required by the company/leadership;
- Wired internet connection of more than 10 Mbps (do not use Wi‑Fi);
- Ability to use multiple work platforms (Zendesk, WhatsApp, voice, chat, email and Microsoft Office);
- Experience in customer service (SAC) — multiskill support: voice, WhatsApp and occasionally sending emails via Salesforce;
- Availability to work a 6x1 rotating shift schedule (six days on, one day off).
Benefits
- Meal allowance;
- Dental coverage;
- Childcare assistance (children up to 24 months);
- Transportation voucher/commute allowance;
- Life insurance;
- TotalPass;
- Discounts on courses, higher education and amusement parks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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