Customer service role at popular Berlin museums, advising teachers and booking tickets. Provide professional communication via phone and email while ensuring service quality standards.
About the role
- Customer Service Agent focusing on ecommerce customer service support during Christmas peak. Handling queries, providing resolutions, and promoting a positive team culture.
Responsibilities
- Provide fantastic customer service to ecommerce customers
- Handle customer queries while maintaining excellent quality and exceeding customer expectations
- Provide resolutions and advice to customers using eDesk
- Manage customer return and refunds process
- Actively follow-up on customer interactions to provide updates
- Use initiative and experience to respond to customer queries
Requirements
- Preferably 1+ year’s experience working in a system based customer facing role in Supply Chain or Customer Service
- Strong team ethic and ability to work well under pressure
- Commitment to improving customer service skills on an ongoing basis
- Experience using eDesk or alternative ticket based systems is preferable
- A can-do attitude and comfortable working in a team or on your initiative
Benefits
- Nurture and protect an inclusive and optimistic culture
- Sustainable care and action is at our core
- Opportunity for role extension if the business requires
- Learn about the business and industry
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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