Customer service role at popular Berlin museums, advising teachers and booking tickets. Provide professional communication via phone and email while ensuring service quality standards.
About the role
- Support role for customer inquiries and bookings at the Deutsche Spionagemuseum and Deutschlandmuseum. Focus on customer service and collaboration with various departments.
Responsibilities
- You advise teachers, group leaders and tour operators about the museum's offerings and enter ticket and tour bookings into our booking software
- You assist our guests by phone and e-mail in a friendly and professional manner, ensuring no organizational questions remain
- You are responsible for maintaining and improving quality standards in customer communication
- You act as the interface between the Customer Support, Sales and Operations teams
- You create guides, workflows and internal documentation to safeguard service quality
Requirements
- Commercial vocational training, a relevant degree or several years' professional experience
- Experience in customer support, service, booking or reservations
- Structured and focused way of working with digital systems
- Strong verbal and written communication skills
- Very high customer and service orientation
- Very good German and good English skills
- Willingness to work on weekends and public holidays when required
Benefits
- Modern, innovative company with a committed team
- Central workplace at Potsdamer Platz
- Free admission for Friends & Family
- Company pension scheme
- Team events
- Complimentary beverages (specialty coffees)
- Employee discount on all café and shop products
- Employee discounts through Corporate Benefits
- Subsidy toward the BVG company ticket
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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