Customer Support role at a museum in Berlin, advising guests and managing bookings via phone and email. Ensuring quality communication and collaboration across departments while optimizing customer service standards.
About the role
- Customer service role at popular Berlin museums, advising teachers and booking tickets. Provide professional communication via phone and email while ensuring service quality standards.
Responsibilities
- You advise teachers, group leaders and tour operators on the museum’s offerings and enter tickets and guided tours into our booking software
- You assist our guests by phone and email in a friendly and professional manner so that no organizational questions remain
- You are responsible for maintaining and optimizing quality standards in customer communication
- You serve as the interface between Customer Service, Sales and Operations Management
- You create guidelines, workflows and internal documents to ensure service quality
Requirements
- Commercial vocational training, ideally in the tourism and leisure sector
- Experience in customer service, bookings or reservations
- Structured, focused working style and confidence using digital systems
- Strong verbal and written communication skills
- High customer and service orientation
- Very good German and good English skills
- Willingness to work weekends and public holidays when required
Benefits
- Modern, innovative company with a committed team
- Central workplace at Potsdamer Platz
- Free admission for friends & family
- Company pension scheme
- Team events
- Complimentary beverages (specialty coffees)
- Employee discount on all café and shop products
- Employee discounts via Corporate Benefits
- Subsidy for BVG company ticket
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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