Customer service role at popular Berlin museums, advising teachers and booking tickets. Provide professional communication via phone and email while ensuring service quality standards.
About the role
- Customer Support role at a museum in Berlin, advising guests and managing bookings via phone and email. Ensuring quality communication and collaboration across departments while optimizing customer service standards.
Responsibilities
- You advise teachers, group leaders, and tour operators on the museum’s offerings and enter tickets and guided tours into our booking software
- You handle guest inquiries by phone and email in a friendly and professional manner, ensuring no organizational questions remain
- You are responsible for maintaining and improving quality standards in customer communication
- You serve as the interface between Customer Support, Sales, and Operations Management
- You create guidelines, workflows, and internal documents to safeguard service quality
Requirements
- Commercial training, a relevant degree, or several years of professional experience
- Experience in customer support, service, booking, or reservations
- Structured and focused working style when using digital systems
- Strong communication skills, both verbal and written
- Highly customer- and service-oriented
- Excellent German and good English language skills
- Willingness to work on weekends and public holidays when required
Benefits
- Modern workplace at Potsdamer Platz
- Free admission for friends & family
- Company pension plan
- Team events
- Free beverages (specialty coffee)
- Employee discount on all café and shop products
- Employee discounts via Corporate Benefits
- Subsidy for BVG company/public-transport ticket
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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