Customer Care Mitarbeiter*in at Agrarmarkt Austria supporting farmers and customers via hotline and email. Engaging in various tasks like platform maintenance and compliance checks.
About the role
- Part-Time Customer Service Operators managing alarm signals for Hagerstown. Dispatching authorities and ensuring subscriber safety with flexible scheduling.
Responsibilities
- Process alarm signals quickly, accurately and professionally while managing stressful situations.
- Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
- Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
- Accurately document all responses for the alarm on the computer.
- Learn and use new software to complete multiple tasks.
- Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.
Requirements
- Must be 18 years of age or older with a high school diploma or GED.
- Prior customer service experience preferred.
- Ability to type a minimum of 40 wpm.
- You must be willing to work every other weekend (Saturday and Sunday).
- You also must be willing to work holidays.
- Must be able to work the shift you are assigned to when hired for at least 6 months.
- Ability to make a 6 month commitment to work here.
- Must be able to pass a 2 week fully-paid training class.
- Must be able to pass a pre-employment drug test and background check.
Benefits
- Flexible scheduling - We offer days, swings, and graves shifts, offering great flexibility to college students and the ability to work around almost any schedule.
- Growth opportunities - We're growing at over 200,000 subscribers a year and always look internally first for promotions.
- Starting pay $16.50/hour (plus differentials during certain hours/days)
- Tuition reimbursement up to $1,000+/year.
- Free mental health assistance & 401k match for all team members!
- NO SALES or Surveys, you will just be helping people stay safe.
- A FUN team, company parties, weekly pay days, professional development, and more!
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