Customer service role at popular Berlin museums, advising teachers and booking tickets. Provide professional communication via phone and email while ensuring service quality standards.
About the role
- Customer Support for successful Berlin museums assisting with ticketing and tours inquiries. Ensuring high-quality service and communication between departments.
Responsibilities
- You advise teachers, group leaders and tour operators on the museum's offerings and enter tickets and guided tours into our booking software
- You assist our guests by phone and email in a friendly and professional manner so that no organizational questions remain
- You are responsible for maintaining and optimizing quality standards in customer communication
- You act as the interface between Customer Support, Sales and Operations
- You create guidelines, workflows and internal documents to secure service quality
Requirements
- Commercial apprenticeship, relevant degree or several years of professional experience
- Experience in customer support, service, booking or reservations
- Structured, focused working style when using digital systems
- Strong communication skills, both verbal and written
- Very high customer and service orientation
- Very good German skills and good English skills
- Willingness to work weekends and public holidays when required
Benefits
- Central workplace at Potsdamer Platz
- Free admission for Friends & Family
- Company pension plan
- Team events
- Complimentary beverages (specialty coffees)
- Employee discount on all café and shop products
- Employee discounts via Corporate Benefits
- Subsidy for BVG company ticket
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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