US
Univar SolutionsKey Account Support Specialist
Key Account Support Specialist fulfilling sales responsibilities and customer support for Univar Solutions. Collaborating with internal teams to ensure smooth pricing and order processes.
About the role
- Managing the full customer journey from order entry to invoice, including working with our digital ecosystem.
- Accurately processing customer orders in SAP, giving correct lead times, pricing and customer details.
- Maintaining a best-in-class level of customer service in line with the Knauf values and our best practice guide at all times.
- Managing the day-to-day relationship with our third party logistics provider ensuring that any issues and updates are known and handled in a suitable and effective manner.
- Liaising with the warehouse, production and plant to confirm any special requirements with a customer-centric and collaborative attitude.
Requirements
- Experience in customer service and/or transport and logistics
- SAP knowledge
- Excellent verbal and written communication skills
- Good administrative and I.T skills
- Strong eye for detail and the ability to work autonomously
Benefits
- Enhanced Holiday Pay – 33 days including bank holidays plus the opportunity to purchase more
- 16 weeks Company Sick Pay after 3 months of service
- Group Income Protection
- Enhanced Maternity, Paternity and Adoption packages
- Life Assurance – 4 x annual salary
- Defined Contribution Pension Scheme
- Staff Bonus Scheme
- Career Progression Routes
- Employee Assistance Programme through Health Assured
- Westfield Health Cash Plan
- Perkbox
- Access to Costco Membership
- Wickes Employee Purchase Scheme
- On site Gyms
- Wellbeing Initiatives and Mental Health First Aiders
- Car Salary Sacrifice Scheme
- Cycle to work scheme
- On site Car Charging Points
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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