Customer Service Representative assisting clients with U - Haul products and services. Responsible for managing rentals, inspecting equipment, and customer education during service.
About the role
- Customer Service Advisor responsible for managing customer orders and delivering excellent service at Knauf Insulation. Collaborating with logistics and production teams to ensure customer satisfaction.
Responsibilities
- Managing the full customer journey from order entry to invoice, including working with our digital ecosystem.
- Accurately processing customer orders in SAP, giving correct lead times, pricing and customer details.
- Maintaining a best-in-class level of customer service in line with the Knauf values and our best practice guide at all times.
- Managing the day-to-day relationship with our third party logistics provider ensuring that any issues and updates are known and handled in a suitable and effective manner.
- Liaising with the warehouse, production and plant to confirm any special requirements with a customer-centric and collaborative attitude.
Requirements
- Experience in customer service and/or transport and logistics
- SAP knowledge
- Excellent verbal and written communication skills
- Good administrative and I.T skills
- Strong eye for detail and the ability to work autonomously
Benefits
- Enhanced Holiday Pay – 33 days including bank holidays plus the opportunity to purchase more
- 16 weeks Company Sick Pay after 3 months of service
- Group Income Protection
- Enhanced Maternity, Paternity and Adoption packages
- Life Assurance – 4 x annual salary
- Defined Contribution Pension Scheme
- Staff Bonus Scheme
- Career Progression Routes
- Employee Assistance Programme through Health Assured
- Westfield Health Cash Plan
- Perkbox
- Access to Costco Membership
- Wickes Employee Purchase Scheme
- On site Gyms
- Wellbeing Initiatives and Mental Health First Aiders
- Car Salary Sacrifice Scheme
- Cycle to work scheme
- On site Car Charging Points
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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