Account Manager providing excellent customer care and managing dealer relations for Novae's family of trailer brands. Responsible for sales growth and partnership with dealers across multiple regions.
About the role
- Customer Relationship Manager responsible for global logistics network for Daimler Truck Parts Center in Greven. Engage in customer communications and project management to ensure optimal parts supply.
Responsibilities
- First-level support and coordination of theft-sensitive spare parts
- Check customers' call-off confirmations, clarify delivery situations, and chase overdue deliveries
- Monitor goods receipts, handle complaints, and communicate with customers regarding shortages or other delivery issues (e.g., raw material shortages, quality declines, force majeure)
- Carry out reassignments/resequencing and initiate internal clarifications
- Allocate available material across customer orders, taking into account various influencing factors
- Review supplier invoices related to special costs (e.g., expedited transports) and prepare statements
- Initiate and monitor escalation levels with suppliers and internally
- Ensure implementation of logistical requirements from concept and specification documents
- Identify and document deviations from concept and specification documents and initiate corrective actions
- Develop KPIs for efficient service-provider management and monitor adherence
- Develop and implement measures to achieve targets
- Derive and implement appropriate quality-assurance measures from customer feedback
- Ultimately act as the key account manager for a regional market and manage it based on its topics and KPIs
- Design and align processes and standards along the transport chain
- Ensure consistent and sustainable customer communication
- Optimize processes and workflows in future operational order processing
- Contribute to defining requirements in concept and specification documents
- Drive reduction of process complexity and implement solutions in collaboration with internal and external business partners
Requirements
- Completed vocational training in logistics, sales or a comparable qualification
- Several years of professional experience in (international) customer communication or in customer and complaints management
- Very good knowledge of project management
- Project management experience, ideally in the context of a rollout or system implementation at a logistics site
- Knowledge of SAP EWM is desirable
- Excellent written and spoken English
- Additional language skills relevant to the market area (Netherlands, Belgium, Norway, Sweden, Finland, Denmark)
- High level of responsibility and customer focus
- Willingness to embrace change and enjoyment in shaping new processes
- Open demeanour combined with strong persuasion skills
- Team player with resilience and strong problem-solving abilities
Benefits
- Attractive compensation package
- Company pension plan
- Mobile work and remote working options
- Flexible working models adapted to individual life phases
- Health and wellness offerings
- Individual development opportunities through our in-house Learning Academy and free access to LinkedIn Learning
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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