Key Account Manager providing sales management for OEMs in battery technologies. Managing key customer relationships and driving $0.5B growth opportunity pipeline.
About the role
- Customer Relationship Manager responsible for global logistics network for Daimler Truck Parts Center in Greven. Engage in customer communications and project management to ensure optimal parts supply.
Responsibilities
- First-level support and coordination of theft-sensitive spare parts
- Check customers' call-off confirmations, clarify delivery situations, and chase overdue deliveries
- Monitor goods receipts, handle complaints, and communicate with customers regarding shortages or other delivery issues (e.g., raw material shortages, quality declines, force majeure)
- Carry out reassignments/resequencing and initiate internal clarifications
- Allocate available material across customer orders, taking into account various influencing factors
- Review supplier invoices related to special costs (e.g., expedited transports) and prepare statements
- Initiate and monitor escalation levels with suppliers and internally
- Ensure implementation of logistical requirements from concept and specification documents
- Identify and document deviations from concept and specification documents and initiate corrective actions
- Develop KPIs for efficient service-provider management and monitor adherence
- Develop and implement measures to achieve targets
- Derive and implement appropriate quality-assurance measures from customer feedback
- Ultimately act as the key account manager for a regional market and manage it based on its topics and KPIs
- Design and align processes and standards along the transport chain
- Ensure consistent and sustainable customer communication
- Optimize processes and workflows in future operational order processing
- Contribute to defining requirements in concept and specification documents
- Drive reduction of process complexity and implement solutions in collaboration with internal and external business partners
Requirements
- Completed vocational training in logistics, sales or a comparable qualification
- Several years of professional experience in (international) customer communication or in customer and complaints management
- Very good knowledge of project management
- Project management experience, ideally in the context of a rollout or system implementation at a logistics site
- Knowledge of SAP EWM is desirable
- Excellent written and spoken English
- Additional language skills relevant to the market area (Netherlands, Belgium, Norway, Sweden, Finland, Denmark)
- High level of responsibility and customer focus
- Willingness to embrace change and enjoyment in shaping new processes
- Open demeanour combined with strong persuasion skills
- Team player with resilience and strong problem-solving abilities
Benefits
- Attractive compensation package
- Company pension plan
- Mobile work and remote working options
- Flexible working models adapted to individual life phases
- Health and wellness offerings
- Individual development opportunities through our in-house Learning Academy and free access to LinkedIn Learning
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Key Account Manager responsible for the technical support of key customers. Collaborating with teams to optimize performance and manage complex projects.
Business Banking Relationship Manager delivering financial solutions to small businesses in Baltimore Metro Area. Managing high value client relationships and supporting profitability growth of client base.
Territory Manager driving sales and building customer relationships at US Foods. Focused on foodservice distribution and engaging customers in Virginia's market.
Territory Manager driving sales and customer relationships at US Foods. Building successful partnerships in foodservice distribution across Fairfax County, Virginia.
Strategic Partner Manager responsible for driving partnership growth across financial institutions at Emburse. Collaborating cross - functionally to maximize revenue and value for partners and customers.
Junior Account Manager supporting clients through the sales process at a fast - growing e - commerce startup. Building long - term relationships and optimizing the sales pipeline for success.
Intern supporting Sales & Relationship Management at Deutsche Börse Group. Assisting in KYC tasks, client research, and updating documentation over a 6 - month period.
Junior Sales & Account Manager organizing events and catering for B2B clients in Berlin. Collaborating with founders to optimize product and processes while having a direct impact.
Key Account Manager responsible for developing relationships and strategies in digital advertising. Building partnerships and overseeing client accounts in a leading communications company.