Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Experience Specialist at RealSelf, serving as a resource for aesthetic providers. Delivering exceptional customer support through onboarding, offboarding, and inquiries in a hybrid work environment.
Responsibilities
- Frontline support: Respond promptly to provider inquiries across phone, email, and chat channels, ensuring issues are resolved quickly and effectively.
- Onboarding & Offboarding: Support providers through setup and transition processes, ensuring smooth handoffs between Sales, Account Management, and internal teams.
- Sales enablement: Partner with Account Executives and Account Managers to provide customer insights, documentation, and administrative support that strengthens relationships and accelerates growth.
- Customer advocacy: Proactively identify common provider needs, flag issues, and collaborate cross-functionally to improve the overall customer journey.
- Process ownership: Maintain accurate records in CRM and support the creation of scalable documentation for FAQs, workflows, and escalation paths.
- Delight with every interaction: Reinforce RealSelf’s reputation for excellence by consistently providing a professional, empathetic, and solutions-oriented experience.
Requirements
- 2+ years of experience in a customer-facing role (customer support, customer success, sales support, or similar).
- Track record of creating or improving customer processes (onboarding flows, knowledge bases, support playbooks).
- Excellent communication and relationship-building skills; ability to balance professionalism with empathy.
- Highly organized with strong attention to detail; comfortable managing multiple priorities at once.
- Experience with CRM systems (Salesforce, HubSpot, or similar) and ticketing systems (Zendesk, Freshdesk, etc.) a plus.
- Comfortable collaborating with Sales, Customer Success, and Operations teams.
- NYC-based (Hybrid).
Benefits
- Health benefits: We offer comprehensive benefits for medical, dental and vision 100% paid for by RealSelf at the employee level.
- Work-life balance: Enjoy paid time off, including no work on your birthday and Summer Fridays, as well as generous leave options for life events such as becoming a parent.
- 401(k) matching: Plan for the future and take advantage of our 401(k) plan with a company match.
- Treatment reimbursement: At RealSelf, we encourage our team to walk in our audience’s shoes. That’s why we offer a cosmetic treatment reimbursement program to employees who would like to take on a more active role as the consumer.
- Company holidays: We believe in celebrating holidays! Enjoy time off during our 12 company-wide holidays + no work on your birthday!
- Hybrid NYC office: We recognize that there’s no one size fits all with office culture. That’s why we believe in a flexible hybrid schedule for our New York City employees, who can enjoy the benefits of in-person collaboration in our office as well as deep work time while remote at home.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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