Customer Support Specialist supporting Croatian - speaking users in an international team at an iGaming technology provider. Responsibilities include customer communication and problem solving.
About the role
- Intern assisting in customer experience at Petz, the largest pet ecosystem in Brazil. Engaging with customers via email and social media, providing support and developing content.
Responsibilities
- Provide customer service via email and social media, ensuring a warm and human-centered approach;
- Support analyst teams in their direct interactions with customers;
- Perform case-by-case analysis of various customer service requests;
- Carry out customer delight initiatives;
- Create written content for company channels such as social media, newsletters, and push notifications.
Requirements
- Must be enrolled in a bachelor's degree program in Social Communication, Journalism, Advertising, Public Relations, Marketing, or a related field;
- Easy access to our office in Rio de Janeiro — Rua Professor Álvaro Rodrigues, Botafogo/RJ;
- Availability to intern from 9:00 AM to 4:00 PM.
Benefits
- Transportation voucher
- Meal voucher (rules subject to the regional program model and current company policy)
- Life insurance
- GymPass (available after 30 days from the hire date)
- UniPetz (exclusive online learning platform for professional development)
- Partnership with SESC.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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