Performing operational support duties for cash management products at NBT Bank. Providing training and resolving customer inquiries while ensuring policy compliance.
About the role
- Customer Service Specialist addressing patient inquiries and account problems at Memorial Hermann. Ensuring positive experiences and timely collection of receivables through effective communication and service duties.
Responsibilities
- Responding to patient inquiries
- Identifying and resolving patient account problems
- Providing a positive customer experience
- Keeping goodwill of the patients
- Ensuring timely collection of receivables
- Reporting to the Manager Patient Business Services
- Documenting communications accurately and completely
- Establishing financial arrangements to collect revenues
Requirements
- Associate’s degree preferred
- Four (4) years of progressive customer service experience in a medical/healthcare environment
- Knowledge of healthcare revenue cycle operations
- Effective listening and reading comprehension skills
- Ability to multi-task in a fast-paced high-volume call center
- Must have excellent verbal and written communication skills
- Superior interpersonal skills
- Good typing speed and computer navigation skills
- Bilingual preferred
Benefits
- Health insurance
- Professional growth and development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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