Performing operational support duties for cash management products at NBT Bank. Providing training and resolving customer inquiries while ensuring policy compliance.
About the role
- Customer Service Representatives engaging with clients across the United States, Canada, and Asia. Provide product and service information while resolving customer concerns in a hybrid work environment.
Responsibilities
- Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns
- Deliver excellent customer service by accurately and efficiently answering customer inquiries and request
- Resolve or negotiate "win-win" solutions to caller issues directly or by consulting with appropriate resources
- Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary
- Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats
Requirements
- At least one to two years of call center experience (international voice)
- High School/Senior High/Vocational Course/1-year completed in a Bachelor's program
- Excellent English communication skills (spoken and writing)
- Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
- Strong analytical and problem-solving skills to comprehend, solution and act on presented customer concern or problem
- Minimum keyboarding skills of at least 35 words per minute
- Ability to multi-task and navigate multiple applications at the same time
Benefits
- Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime
- Opportunities for career learning and growth
- Flexible environment that promotes well-being and inclusion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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