Performing operational support duties for cash management products at NBT Bank. Providing training and resolving customer inquiries while ensuring policy compliance.
About the role
- Customer Service Representative ensuring service quality and operational reliability for customers through order follow-ups and daily interfaces with sales teams. Administrative management and ERP data analysis as key responsibilities.
Responsibilities
- Ensure service quality and operational reliability: order follow-up (confirmation, delivery, invoicing, credit notes)
- Daily interface with customers and sales teams
- Administrative and accounting management (invoices, contracts, reporting dashboards)
- Data updates and analysis via ERP (JD Edwards)
- Act as the primary point of contact for our customers in France.
Requirements
- Very good level of English
- Excellent command of Excel
- Organized, detail-oriented, and proactive
- Strong customer service mindset
Benefits
- Attractive compensation package (bonuses, health insurance, provident scheme)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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