Commercial Customer Service Coordinator at Greylock Insurance assisting customers with policy inquiries and ensuring satisfaction. Responsible for a range of functions in support of the insurance agency.
About the role
- Operations Support Specialist working on Vehicle Support team managing lending portfolio for defi SOLUTIONS. Contributing to financial outcomes defined by client objectives in a high-volume office setting.
Responsibilities
- Work on our Vehicle Support team, helping to manage our lending portfolio.
- Be key in helping defi SOLUTIONS achieve desired financial outcomes as defined by client objectives.
- Responsibilities may include, but are not limited to: Due Date Change Processing
- Privacy Update Processing
- Transfer of Lease (Lease Assumption) Processing
- Check Request Processing and mailing
- Facilitate the mailing of customer letters and required attachments/inserts.
- Providing updates to customer contracts via demographic changes including, but not limited to home address, phone number and Social Security Number
- Perform other duties as assigned
Requirements
- Must be available to work Monday - Friday 8:00 AM - 4:30 PM.
- High school diploma or GED
- Minimum one (1) year data entry experience, in a high-volume, multi-tasking office environment
- Demonstrated ability to take independent initiative
- Intermediate proficiency with Windows based software programs (i.e. MS Word, Excel)
- Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
- Easily manage through change
- Strong customer/client focus with the ability to resolve issues with a positive outcome
- Comfort working in a fast-paced, high-volume office setting with great attention to detail
- Ability to manage high volume with high accuracy
Benefits
- Stable Pay
- Paid Training: Get set up for success from day one
- Generous PTO and Paid Holidays
- Education Support: Tuition reimbursement available
- Day-One Benefits: Health, dental, and vision coverage start immediately
- Career Growth: Strong focus on internal promotions
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