Customer Service Advisors supporting electricity customers in Ireland through various channels. Responsible for handling customer queries and providing excellent service in the Customer Care Centre.
About the role
- Taking full responsibility for customers' experience by managing the end-to-end shipment process
- Be the primary point of contact for own customers
- Actively build strong relationships with customers
- Promptly respond to customer enquiry on shipment status
- Actively drive awareness and utilization of Maersk self-service channels
- Understand and be familiar with local KPIs
- Drive continuous improvements opportunities
- Be the owner of all customer issues
- Manage and improve day to day process interaction with own customers
- Understand claims policy and its impact on company assets
Requirements
- Bachelor’s degree
- experience in Logistics/Shipping is strongly preferred
- Excellent interpersonal and communication skills
- An excellent team player
- Able to work under pressure
- Energetic, Well-organized, Efficient and Effective, Self-Initiated and good coordination skill
- Good analytical and problem solving skills
- Commercial drive
- Knowledge of Microsoft Office - Word, Excel, PowerPoint
- Fluent in Turkish & English
Benefits
- excellent work environment where you're valued as part of our team
- great culture of reward and recognition for high performing individuals
- great learning and career growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
MI
Product Support Specialist providing technical support for Mindex products. Triage customer inquiries and troubleshoot product - related issues in a hybrid work environment.
BS
Border StatesCustomer Service Representative
Customer Service Representative supporting sales operations and customer inquiries at Border States Electrical Supply. Collaborating with sales and marketing to enhance service quality and efficiency.
BS
Border StatesCustomer Service Representative
Customer Service Representative enhancing customer sales and service while supporting the day - to - day operations of the team. Part of a leading electrical supply distribution company.
WA
Wing AssistantClient Success Support Specialist
Customer Support Representative assisting Customer Success Managers with administrative tasks in a remote - first company. Ensuring client inquiries are handled efficiently and maintaining operational efficiency.
AL
Air LiquideF&P, R&A Sales Support Specialist
Sales Support Specialist improving operational efficiency for the Sales team at Air Liquide. Focused on quotations, order processing, and data analysis in a dynamic environment.
EG
Internship in corporate client management at Erste Bank for 3 months, requiring business studies background and strong MS Office skills.
US
Univar SolutionsKey Account Support Specialist
Key Account Support Specialist fulfilling sales responsibilities and customer support for Univar Solutions. Collaborating with internal teams to ensure smooth pricing and order processes.
MI
Mohawk IndustriesCustomer Service Representative
Customer Service Representative at Dal - Tile providing customer account management and support to enhance customer satisfaction. Responsible for order entry, inquiries, and various customer service functions.
MI
Mohawk IndustriesCustomer Service Warehouse Associate
Customer Service/Warehouse Associate at Mohawk Industries servicing customers and handling inventory tasks. Performing office administration duties, operating forklift equipment, and ensuring safety compliance in the warehouse environment.