Customer Service Representative managing operations and promoting sales at Border States. Resolving inquiries, maintaining reports, and assisting in marketing and sales functions.
About the role
- Customer Experience Consultant handling customer experience by managing the end-to-end shipment process. Primary point of contact for customers in a global shipping company.
Responsibilities
- Taking full responsibility for customers' experience by managing the end-to-end shipment process
- Be the primary point of contact for own customers
- Actively build strong relationships with customers
- Promptly respond to customer enquiry on shipment status
- Actively drive awareness and utilization of Maersk self-service channels
- Understand and be familiar with local KPIs
- Drive continuous improvements opportunities
- Be the owner of all customer issues
- Manage and improve day to day process interaction with own customers
- Understand claims policy and its impact on company assets
Requirements
- Bachelor’s degree
- experience in Logistics/Shipping is strongly preferred
- Excellent interpersonal and communication skills
- An excellent team player
- Able to work under pressure
- Energetic, Well-organized, Efficient and Effective, Self-Initiated and good coordination skill
- Good analytical and problem solving skills
- Commercial drive
- Knowledge of Microsoft Office - Word, Excel, PowerPoint
- Fluent in Turkish & English
Benefits
- excellent work environment where you're valued as part of our team
- great culture of reward and recognition for high performing individuals
- great learning and career growth opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Customer Service Coordinator at Coates in Dandenong, responsible for managing customer service and leading a team. Focused on ensuring client satisfaction and effective branch operations.
Team Lead overseeing customer care support for Cotality's property intelligence services. Responsible for coaching and training team members while handling escalations in customer support.
Customer Service Representative at Centah managing inbound and outbound calls in a fast - paced environment. Ensuring excellent customer service and maintaining communication standards in a hybrid work setting.
Customer Service Administrator managing order processing and customer relationships at Seneca Foods in Janesville, WI. Resolving customer inquiries and maintaining shipping schedules with a focus on detail.
Customer Service Representative assisting patients with check - in at Ascension St. John Hospital. Build trust by addressing concerns and collecting information in a fast - paced environment.
Global Lead directing DCX activation strategy and compliance for Ipsen's omnichannel experiences. Collaborating with teams to enhance patient impact and optimize digital marketing initiatives.
Order Support Specialist in Farfetch managing purchase orders and deliveries for luxury fashion. Collaborating with diverse teams to enhance operational efficiency.
Event Management and Support Specialist managing clients' event lifecycles and delivering tailored reporting solutions. Collaborating with corporate event teams globally to ensure seamless event execution.
Technical Customer Care Expert at Mistral AI handling customer support inquiries in Singapore. Collaborating with global teams to ensure customer satisfaction and improve support processes.