Customer Care Representative responsible for customer inquiries and insurance policy support at Farmers. A hybrid role with training and customer service interaction across various channels.
About the role
- Customer Experience Associate providing support on the Runna app and assisting with community interactions. Join a dynamic team passionate about health and fitness.
Responsibilities
- Customer Support on Intercom: Responding promptly to customer inquiries via our in-app customer experience platform to a world-class standard; helping our customers get the best possible experience from the Runna App and ultimately helping them to achieve their running goals and love their training along the way!
- Supporting our Community with Technical & Coaching Escalations: You’ll be upskilled to help our Customers with their Coaching and Technical queries in intercom!
- Writing Help-Centre Articles: We’ll be leaning on your running expertise to help create FAQ articles for our Community!
- Supporting at local Runna Events: Where possible, we’ll involve you at Runna Events!
Requirements
- Previous experience in an online customer facing Role. Experience using tools such as Intercom & Zendesk are a bonus!
- Flawless written communication skills speaking to Customers in an online capacity!
- Personable & Empathetic are characteristics you live by
- An eye for detail: You’re vocal as to how we can make our customer’s experience even better.
- Confident at working towards targets & deadlines like CSAT & CPH.
- Able to work Tuesday-Saturday 9am-6pm
- You have the right to work in the UK
- You can come into our Vauxhall office at least 2x a week
Benefits
- 🏢 Flexible working – we typically spend 3 days a week together in our Vauxhall office
- 🏝️ 25 days holiday, plus bank holidays (which you can take whenever suits you)
- 📱Runna subscriptions for you and 5 of your friends (get ready to be your friends fave person or save them for xmas presents!)
- 🧡 Strava membership!
- 🧘 Headspace membership
- 💸 Money every year to spend on gear, events and the gym!
- 🤑 We’ll give you a voucher to spend on our website so you can buy yourself new Runna kit (and will renew this every year on your work anniversary)
- 🏥 Private health insurance with Bupa and workplace pension scheme
- 💖 Modern Health is a mental wellness platform and app that combines technology with professional support to improve mental well-being and reduce stress
- 🥕 Carrot fertility support - this benefits provider can provide inclusive fertility, hormonal health, and family-forming benefits to our global employee population and takes the burden off what we know can be a stressful process.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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