Customer Support on Intercom: Responding promptly to customer inquiries via our in-app customer experience platform to a world-class standard; helping our customers get the best possible experience from the Runna App and ultimately helping them to achieve their running goals and love their training along the way!
Supporting our Community with Technical & Coaching Escalations: You’ll be upskilled to help our Customers with their Coaching and Technical queries in intercom!
Writing Help-Centre Articles: We’ll be leaning on your running expertise to help create FAQ articles for our Community!
Supporting at local Runna Events: Where possible, we’ll involve you at Runna Events!
Requirements
Previous experience in an online customer facing Role. Experience using tools such as Intercom & Zendesk are a bonus!
Flawless written communication skills speaking to Customers in an online capacity!
Personable & Empathetic are characteristics you live by
An eye for detail: You’re vocal as to how we can make our customer’s experience even better.
Confident at working towards targets & deadlines like CSAT & CPH.
Able to work Tuesday-Saturday 9am-6pm
You have the right to work in the UK
You can come into our Vauxhall office at least 2x a week
Benefits
🏢 Flexible working – we typically spend 3 days a week together in our Vauxhall office
🏝️ 25 days holiday, plus bank holidays (which you can take whenever suits you)
📱Runna subscriptions for you and 5 of your friends (get ready to be your friends fave person or save them for xmas presents!)
🧡 Strava membership!
🧘 Headspace membership
💸 Money every year to spend on gear, events and the gym!
🤑 We’ll give you a voucher to spend on our website so you can buy yourself new Runna kit (and will renew this every year on your work anniversary)
🏥 Private health insurance with Bupa and workplace pension scheme
💖 Modern Health is a mental wellness platform and app that combines technology with professional support to improve mental well-being and reduce stress
🥕 Carrot fertility support - this benefits provider can provide inclusive fertility, hormonal health, and family-forming benefits to our global employee population and takes the burden off what we know can be a stressful process.
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