Runna is the #1 rated running coaching app in the world.
Our mission is to make running training effective, enjoyable and easy for everyone
Take your running to the next level with Runna.
We provide world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.

Runna

account-manager

Runna is the #1 rated running coaching app in the world. Our mission is to make running training effective, enjoyable and easy for everyone



Take your running to the next level with Runna.

We provide world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.

• Sourcing new US Ambassadors (40%): You’ll work closely with our US Ambassador Lead, to source new US ambassadors who will train with Runna for their training goals and expertly showcase the value of the app to their audience.
• Owning the relationships (50%): We want Ambassadors to love working with Runna because they love working with you! You’ll end-to-end manage relationships with the Ambassadors you source, ensuring we’re building strong, empathetic, long-term relationships.
• Supporting US race trip & event activations (10%): Supporting the Ambassador, Partnerships and Events teams to host incredible activations for our Ambassadors and Runna customers.

Creator Partnerships Manager

US Creator Partnerships Manager driving ambassador relationships in the US for Runna, a fitness app supporting runners' training journeys. Sourcing, managing, and inspiring influencers and creators in the fitness community.

• Build and Execute Runna’s US Partnerships Strategy
• Grow, Manage and Optimize High-Value Partnerships
• Lead, Scale & Coach a High-Performing US Partnerships Team

Partnerships Lead

Partnerships Lead managing and scaling US partnerships for health platform post-Strava acquisition. Building strategic partnerships with fitness brands and events, focused on US market growth.

customer-support

• Customer Support on Intercom: Responding promptly to customer inquiries via our in-app customer experience platform to a world-class standard; helping our customers get the best possible experience from the Runna App and ultimately helping them to achieve their running goals and love their training along the way! We want to provide the best Customer Support in the Health & Fitness Industry and want to find ambitious individuals who want to help us take that next step
• Supporting our Community with Technical & Coaching Escalations: You’ll be up-skilled to help our Customers with their Coaching and Technical queries in intercom! Whether that’s an issue syncing a run to Strava, or understanding how RPE works, we’ll help you to provide industry leading responses to our Community - proving an experience so good that they have to tell their friends.
• Owning our IOS, Google & Trustpilot review platforms: We’ll be leaning into your customer service experience expertise to help respond to our Customer reviews! You’ll be responsible for responding and outreaching to members of our Community who have had a poor experience with Runna, in the hopes that we can turn it around. You’ll liase with our Product team to organise feedback sessions with Customers to make sure we’re building an App, driven by Community feedback.
• Supporting at local Runna Events in Sydney: Where possible, we’ll involve you at Runna Events! We want our Customer Experience Team to be as close to our Community as possible. We’ll invite you to Runna Events (Shake-Out Runs, Ambassador Events, Marathon activations) to give you the opportunity to support our Community in real life!

Part-Time Customer Experience Associate

Customer Experience Associate providing support through an app for runners in Sydney. Involves customer interaction, support events, and technical assistance in a hybrid work environment.

data-analyst

• Lead a team of data analysts to support the diverse needs of the Analytics team, focusing on user and subscription growth
• Drive strategic analytics initiatives to improve the efficiency and impact of the growth of Runna’s community and subscription product
• Establish a learning agenda to create a foundation for robust product and business growth strategies
• Partner with product, marketing, and business teams to design and interpret A/B tests to drive explainable user and subscription growth outcomes
• Establish best practices for analytics, experimentation, data quality, and insights communication
• Conduct deep dive analyses to surface actionable insights related to trends in key business metrics
• Partner with product, biz ops, and finance teams to support annual business planning and product team goal settings

Senior Data Analytics Manager

Lead a team of data analysts supporting user and subscription growth at a fast-growing training platform for runners. Drive strategic analytics initiatives to establish best practices and insights communication.

support-engineer

• You’ll help Runna’s who have questions or run into technical issues with the app. You’ll spend your day answering technical queries, helping users troubleshoot problems, and making sure they have a smooth and stress-free experience.
• Deliver fast, professional technical support through our in-app platform, maintaining a world-class standard of service.
• Guide users to get the most out of the Runna App, helping them reach their running goals while building enthusiasm for training.
• Provide technical expertise and support to frontline teams when issues need escalation.
• Communicate with Product and Tech teams to solve challenges effectively.

Technical Support Associate

Technical Support Associate providing technical assistance and resolving app queries for Runna users. Collaborating with the Customer Experience team to enhance user satisfaction in fitness app.

• Customer Support on Intercom: Responding promptly to customer inquiries via our in-app customer experience platform to a world-class standard; helping our customers get the best possible experience from the Runna App and ultimately helping them to achieve their running goals and love their training along the way!
• Supporting our Community with Technical & Coaching Escalations: You’ll be upskilled to help our Customers with their Coaching and Technical queries in intercom!
• Writing Help-Centre Articles: We’ll be leaning on your running expertise to help create FAQ articles for our Community!
• Supporting at local Runna Events: Where possible, we’ll involve you at Runna Events!

Customer Experience Associate

Customer Experience Associate providing support on the Runna app and assisting with community interactions. Join a dynamic team passionate about health and fitness.

Runna is the #1 rated running coaching app in the world. Our mission is to make running training effective, enjoyable and easy for everyone Take your running to the next level with Runna. We provide world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.

Runna

About the company

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6 jobs found

Creator Partnerships Manager

Runna

Partnerships Lead

Runna

Part-Time Customer Experience Associate

Runna

Senior Data Analytics Manager

Runna

Technical Support Associate

Runna

Customer Experience Associate

Runna