Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Experience Associate in hybrid role for Skin + Me. Engaging with customers via email and social media to enhance customer experience across all brands.
Responsibilities
- Dealing with queries and problem-solving for our customers via email and social media in a timely manner
- Reporting into the Customer Experience Team Lead you will help to implement new processes, identify gaps and suggest solutions to improve the customer experience
- Identifying customer trends and feeding these back to the company
- Liaising with other teams to resolve complex customer queries efficiently
- Work alongside our Prescribing Team to get the best possible outcomes for our customers
- Monitor and optimise our help centre FAQs
- This role is full time, for 5 days a week, including Saturday and Sunday on a rota. This may include Bank Holidays.
Requirements
- An obsession with delivering exceptional customer experience
- An ability to build rapport quickly and adapt to different customers
- A can-do attitude, incredible attention to detail and a true problem solver
- Ability to write quickly, with perfect spelling and grammar, in our brand tone of voice
- You will be entrepreneurial in nature and a problem solving mindset
- Ideally you would have experience working with customer services ticketing systems but this is not essential
- Experience within health, beauty or fashion industry preferable
- A sense of humour – it’s serious work with plenty of fun!
Benefits
- 25 Days Holiday (+ all the usual Bank Holidays) – It's important to take a break and recharge, that's why we offer a generous holiday allowance [You will be required to work 1 in every 5 weekends but will receive the days worked in lieu in the week!]
- Free Breakfast & Lunch – It’s important you are well fueled for the day so we've got your breakfast and lunch covered. Plus drinks and snacks are available too!
- Hybrid working to give you flexibility – We are all remote on Wednesday and Thursday. When we are in the office on Monday, Tuesday and Friday our core hours are 10-4. If you're an early bird you can do 7-4, and if you're a night owl 10-7 is fine too. Need more flexibility around your life – just let us know.
- Health and wellbeing focus – We offer a healthcare cash plan, cycle to work schemes plus free healthy breakfast and lunch in the office. We'll be sure to always prioritise your physical and mental health.
- £500 annual development budget for any learning, training and development opportunities. Courses, books, software – if it helps you in your role, we’ll help you get it.
- For working parents, we’re proud to offer assistance, helping you save on nursery fees. The workplace nursery benefit allows you to save tax and National Insurance on the full cost of your nursery fees each month.
- Culture club – Our culture club team meets every week to make sure we celebrate our big wins and milestones too, with parties, surprises and more.
- You’ll get highly discounted Skin + Me products for you, and 10 friends + family too.
- Generous employee referral scheme, if you know more fabulous people refer them to work with us too and you’ll get a bonus when they pass probation.
- Dog-friendly office with two very cute resident dogs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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