Customer Data Governance & MDM Analyst maintaining customer master data workflows at AVEVA. Collaborating with IT teams and ensuring data accuracy within the MDM ecosystem.
Responsibilities
Maintain customer master data workflows (create/update) within the MDM ecosystem (Informatica IDQ & MDM)
Support account hierarchy management to ensure correct relationships and roll-ups
Own enrichment of new customer records and ensure completeness of key attributes (ID numbers, industry, geography, address)
Define and monitor data quality rules, metrics, and thresholds
Perform regular match & merge validations to eliminate duplicates and maintain a single source of truth
Investigate, resolve, and document data quality issues and root causes
Aligning customer data across core business systems and maintaining consistency
Collaborate with IT to automate customer onboarding and updates
Ensure application of data standards across systems
Participate in data governance forums, contribute to policies and best practices
Act as a point of contact for customer data-related inquiries and escalations
Prepare regular reports on customer data quality and completeness
Highlight trends, risks, and opportunities for process improvement
Requirements
Bachelor’s degree in computer science, Information Systems, Data Science, or related field
2–5 years of experience in Data Quality, Data Governance, or MDM roles
Strong analytical and problem-solving skills with a focus on data accuracy
Proficiency in SQL, Excel, and data analysis techniques
Familiarity with CRM systems (e.g., Salesforce) preferred
Understanding of data governance principles and data management best practices
Excellent attention to detail and ability to work with cross-functional teams
Strong communication skills to collaborate with stakeholders at all levels
Knowledge of data visualization tools (e.g., Power BI) is a plus
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