Associate in Model Risk Management role within Financial Services Group analyzing financial risks. Support senior members with model validation, risk assessments, and deliver reports.
About the role
- Manage and maintain incident and problem workflows in Jira Service Management, ensuring SLA/OLA compliance and coordinating critical incident response. Produce operational KPIs and Power BI dashboards, perform root cause analyses, and standardize governance processes.
Responsibilities
- Administer and maintain Incident and Problem workflows in Jira Service Management.
- Ensure compliance with SLAs and OLAs, proactively addressing risks of breach.
- Actively monitor bugs, critical incidents, and structural problems.
- Ensure quality of information recorded in tickets (description, categorization, prioritization, evidence).
- Lead and communicate around critical incidents through incident war rooms.
- Monitor high-impact incidents and support operational coordination.
- Consolidate operational indicators and executive reports.
- Ensure clear and structured communication between involved teams and stakeholders.
- Support root cause analysis (RCA) processes.
- Track corrective and preventive action plans.
- Keep the Known Error Database (KEDB) up to date.
- Identify opportunities to improve and optimize workflows.
- Standardize processes, templates, and governance rules.
- Ensure transparency of ticket progress for stakeholders.
- Produce management reports and trend analyses.
- Responsible for creating and maintaining KPIs on Power BI dashboards.
- Responsible for ETL and dashboard data modeling.
Requirements
- Solid experience in IT Governance based on ITIL practices (Incident, Problem, Change management, and CMDB).
- Hands-on experience with Jira Service Management (administration and operations).
- Experience with automations in Jira.
- Experience in complex environments with high volumes of requests.
- Knowledge of data analysis and report generation (Power BI or similar).
- Strong organizational skills, follow-up, and operational discipline.
Benefits
- Health insurance
- Dental insurance
- Profit-sharing (PLR)
- Meal allowance
- Remote work allowance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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