Manage and maintain incident and problem workflows in Jira Service Management, ensuring SLA/OLA compliance and coordinating critical incident response. Produce operational KPIs and Power BI dashboards, perform root cause analyses, and standardize governance processes.
PC
PRIME CONTROL
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Senior Operations Manager leading Data Governance, Automation, and Resource Planning teams at Prime Control. Ensuring efficient, predictable, data - driven operations and driving operational excellence.
Manage resource capacity and allocation, ensuring operational efficiency at a tech consultancy. Collaborate with COEs and Delivery to optimize resource utilization and revenue.