Governance Senior Manager providing leadership in managing complaints and legal matters for PFEW. Required expertise in employment law and governance principles, leading a team in a hybrid work environment.
Responsibilities
Act as the subject matter expert on all governance matters, providing advice on all matters of employment law, policy, and Police Regulations
Build and manage effective relationships with external and internal solicitors and partners, under the direction of the general counsel
Navigate through complex complaints and determine the best way to achieve resolution . This will include developing strategies for resolution, based on compliance with policy, law and good governance practice
Carry out initial assessments on complex complaints and supervise the team handling initial assessments of other complaints
Commission investigations and act as a professional sounding board for investigators, to ensure their work is impartial, thorough and aligned with regulatory standards
Manage and lead a team of governance professionals and investigators, many of them contracted and independent resources
Identify and assess resourcing needs to keep governance investigations concluded in a timely manner and provide the leadership to meet those requirements (business cases, recruitment, etc)
Undertake investigations directly when required and work collaboratively with other functions/department heads to ensure a coordinated and effective approach
Identify emerging risks and collaborate with colleagues in instances where a strategy needs to be developed to protect the work and reputation of PFEW, such as social media or communication strategies where appropriate
Advise on performance issues at a Local and National levels, in a fair and consistent manner
Collate and analyse management information on governance and performance trends to inform remedial actions, training needs and organisational improvements
Work with Branch Officials and Headquarter Managers to ensure a consistent and standardised approach to all performance and governance matters
Liaise with Professional Standards Departments within Forces on overlapping/parallel investigations
Maintain comprehensive decision -making records so there is consistency in advice and decision making, which will build member confidence in the governance process
Undertake any additional duties to ensure the effective running of governance
Maintain close oversight of team activities to ensure all governance tasks are carried out diligently and to a high professional standard in line with the principles of natural justice
Requirements
Be a qualified Solicitor and hold an SRA practising certificate or alternatively possess equivalent qualifications or experience demonstrating comparable legal/regulatory experience
Ability to work with the highest levels of confidentiality managing sensitive, political and complex complaints/investigations with professionalism
Experience in providing advice in employment law public law and/or regulatory law with the ability to quickly develop a working knowledge of Police Regulations and associated governance/ethics and standards frameworks
Proven track record of managing a team and their workflow and identifying resource requirements to maintain timely and high quality outputs
Able to identify risks, develop and advise on strategies to reduce organisational, legal, reputational, and procedural risks
Experience as a trusted advisor to the senior levels of an organisation providing clear, evidence based advice on governance, performance, and legal matters
Experience working within a regulated environment, where adherence to rules, ethics, and professional standards is critical, and where decision‑making must withstand scrutiny
Ability to interpret and apply complex policies, regulations, and statutory frameworks, ensuring decisions and processes are fair, transparent, and aligned with natural‑justice principles
Benefits
competitive salary
private healthcare
life assurance
flexible working
hybrid working
enhanced pension contribution
enhanced leave
employee assistance program
onsite free lunches and refreshments
free onsite gym
free onsite parking
26 days holiday (increasing with length of service)
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