Operational Support Specialist overseeing operational processes for CMMS tracking at Vantage Data Centers. Developing workflows and providing ongoing support to Site Operations teams in a hybrid environment.
About the role
- Customer Care Specialist training to assist career agents with inquiries. Providing knowledge and problem solving under corporate compliance and regulatory requirements.
Responsibilities
- Answer questions for career agents
- Emphasize knowledge, problem solving, and policies
- Provide support for inquiries and service requests
- Be a Subject Matter Expert in one or more lines of business
- Establish rapport in servicing agencies
Requirements
- 1+ years of customer service experience
- High School Diploma (or GED)
- 2+ years of customer service experience (Ideal)
- Experience with financial products, hospitality or retail sales
- Proficient in multitasking and navigating multiple systems
- Proficiency with Microsoft Office Suite
Benefits
- 7 Weeks Paid Virtual Training
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