Operations Support Specialist providing admin and technical support to various departments for efficiency. Role involves potential growth into an operations manager position.
About the role
- Customer Care Coordinator ensuring excellent customer experience throughout the customer lifecycle. Delivering customer care to Enterprise customers across multiple regions.
Responsibilities
- Deliver world-class customer care to Enterprise customers across multiple regions.
- Build sustainable relationships with customer accounts through open & interactive communication.
- Handle incoming calls, emails & chat from customers asking for help with their account, services, or other requests of Conterra.
- Make outbound calls to customers to welcome them as new customers, inform them of changes at Conterra, or to follow-up on a customer request.
- Take ownership of the customer’s problem and be their single point of contact.
- Professional communication with internal and external customers.
- Assist customers with billing inquiries related to billing statements, charges, and online portal.
- Update customer billing information – billing address, payment methods, and contact information.
- Process payments over the phone, email, and chat.
- Address cancellation inquiries regarding account closure, contract terms, and cancellation fees.
- Coordinate, gather and submit complete order packages from Sales Team to Service Delivery.
Requirements
- Communication Skills – Clear verbal and written communication abilities
- Customer Service Experience – Prior experience in a customer-facing role (telecom experience preferred)
- Problem Solving Skills – Ability to analyze customer issues & find appropriate solutions quickly & efficiently.
- Ability to multi-task, prioritize & manage time effectively.
- Patience and empathy – Remaining calm and composed especially when dealing with challenging situations.
- High School Diploma – Some college preferred.
Benefits
- Premium health benefits (medical, dental, vision, flex spending, etc.)
- Flexible and generous PTO schedule + paid holiday schedule
- 401K program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Representative providing reliable and compassionate service to veterinary clinics. Building relationships and supporting pet parents with dignity during aftercare.
Senior Customer Service and Treasury Specialist providing Gift Card support and Treasury Transactions. Manage payments and oversee orders while ensuring customer service excellence during specified hours.
Operations Support Specialist at Nth Degree working with the Operations Team to manage customer success and support functions. Engaging directly with clients and resolving concerns while maintaining effective communication.
Support Specialist assisting customers with inquiries on a restaurant platform via tickets, chat, and phone. Ideal for detail - oriented individuals thriving in fast - paced environments.
Customer Service & Operations Supervisor overseeing client service activities at DFDS. Ensuring compliance and operational efficiency while managing a diverse team in Marseille.
Reservation & Customer Service Agent responsible for customer inquiries and bookings for SIXT. Promoting additional services while ensuring high customer satisfaction in a hybrid working environment.
Customer Service Representative role at VIBRANT, handling client orders and logistics for a beverage company. Requires bilingual communication (French, English) and problem - solving skills.
Customer Service Representative managing customer inquiries for Contipark's parking facilities. Collaborating within a diverse team while ensuring high service standards for our clients in Germany.
Customer Service & Inside Sales Representative providing support for manufacturing products at BW Papersystems. Engaging in sales activities and ensuring customer satisfaction through technical expertise.