Reservation & Customer Service Agent responsible for customer inquiries and bookings for SIXT. Promoting additional services while ensuring high customer satisfaction in a hybrid working environment.
CM
Hybrid Customer Service Representative
Posted 26 minutes ago
About the role
- Customer Service Representative managing customer inquiries for Contipark's parking facilities. Collaborating within a diverse team while ensuring high service standards for our clients in Germany.
Responsibilities
- Central point of contact for our customers, ensuring their concerns are handled promptly and professionally
- Direct contact for customers, primarily via written correspondence, but also by phone (inbound calls only)
- Handle customer inquiries and provide advisory support
- Analyze customer feedback and contribute to the continuous improvement of the service
- Assist the team with various customer service support tasks
Requirements
- Preferably completed vocational training and some practical experience in external and internal communication
- Strong communication skills, empathy, and a confident, friendly demeanor (especially with difficult customers)
- Excellent German and good English skills, both written and spoken, with impeccable written and verbal expression
- Self-initiative and team spirit, with a strong customer and service orientation
Benefits
- Permanent employment contract & 30 days of vacation, plus hybrid working options
- Mental health support: anonymous professional counseling through the Fürstenberg Institute for work-related or personal challenges
- Modern workplace with excellent transport connections and free drinks and fresh fruit and vegetables
- Structured onboarding: comprehensive introduction to your area of responsibility so you can get started right away
- Bonuses for special occasions: financial recognition for births, marriages, anniversaries and other special events
- Various employee offers: exclusive discounts, company bike program (JobRad), occupational pension scheme and more
- Company events and team-building activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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