Operations Support Specialist at Nth Degree working with the Operations Team to manage customer success and support functions. Engaging directly with clients and resolving concerns while maintaining effective communication.
About the role
- Customer Service & Operations Supervisor overseeing client service activities at DFDS. Ensuring compliance and operational efficiency while managing a diverse team in Marseille.
Responsibilities
- Supervise and coordinate customer service activities
- Verify compliance of files and documentation
- Prepare B/Ls (bills of lading) and manifests
- Handle import-export vessel operations
- Customer billing
- Manage customer bookings
- Ensure the quality of communication with clients
- Monitor performance indicators and prepare reports
- Identify areas for improvement and implement action plans
- Manage complex situations and customer disputes
- Ensure compliance with safety standards and internal procedures.
Requirements
- Bachelor’s degree (Bac+3) to Master’s level (Bac+5) in international trade, logistics, or management
- 3–5 years' experience in maritime, logistics, or customer service
- Fluent in French and English (written and spoken)
- Proficient with computer tools, MS Office suite
- Availability, demonstrated leadership, and a strong team orientation.
Benefits
- Training and professional development
- Additional training opportunities
- Diverse working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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