Customer Service & Operations Supervisor overseeing client service activities at DFDS. Ensuring compliance and operational efficiency while managing a diverse team in Marseille.
About the role
- Operations Support Specialist at Nth Degree working with the Operations Team to manage customer success and support functions. Engaging directly with clients and resolving concerns while maintaining effective communication.
Responsibilities
- Interact and effectively communicate with internal and external customers
- Use independent judgment, product knowledge, and organizational best practices to resolve customer concerns
- Coordinate with Billing to ensure timely crediting of accounts and communicate updates and status reports to Collections
- Assist onsite personnel by entering payroll information into Fern’s show management system
- Work with onsite personnel to forecast and allocate resources
- Provide support during peak times where labor levels will need close monitoring
- Assist onsite and city-based personnel with hands-on management system SOP support
- Prepare reports and data analysis
- Provide resolution and problem solving for issues arising on the show floor
- Act as a liaison between department functions and the client
- Processing new hires
- Physical support for larger events – travel up to 30%
- Other duties as assigned.
Requirements
- Superior written and verbal communication skills
- Exceptional interpersonal skills; superior customer service approach
- Proficiency in Microsoft Office Suite, AIX, CRM tools, and data warehouses.
- Advanced Excel skills
- Expert time management and organizational skills with the ability to quickly and gracefully adapt to a rapidly changing environment
- Trade show customer service experience including familiarity with design shops, graphics suppliers, exhibit customers, freight carriers, labor providers, and general contractors
- Customer support or operations experience
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Support Specialist assisting customers with inquiries on a restaurant platform via tickets, chat, and phone. Ideal for detail - oriented individuals thriving in fast - paced environments.
Reservation & Customer Service Agent responsible for customer inquiries and bookings for SIXT. Promoting additional services while ensuring high customer satisfaction in a hybrid working environment.
Customer Service Representative role at VIBRANT, handling client orders and logistics for a beverage company. Requires bilingual communication (French, English) and problem - solving skills.
Customer Service Representative managing customer inquiries for Contipark's parking facilities. Collaborating within a diverse team while ensuring high service standards for our clients in Germany.
OS
First Response Call Handler at Optimal Solicitors providing customer service for Polish - speaking clients in a hybrid environment. Responsibilities include call handling, client instructions, and admin support.
Customer Service & Inside Sales Representative providing support for manufacturing products at BW Papersystems. Engaging in sales activities and ensuring customer satisfaction through technical expertise.
Customer Service Cashier at Leffers GmbH & Co. KG providing customer service in Lohne. Handling transactions and assisting customers with inquiries in a retail setting.
Support Specialist ensuring timely delivery services at On Deck Deliveries. Responsible for logistics, inventory management, and exceptional customer service in Memphis, Tennessee.
Customer Service Specialist processing orders for Edmonton - based Univar Solutions. Building customer partnerships and resolving inquiries with effective communication.