Reservation & Customer Service Agent responsible for customer inquiries and bookings for SIXT. Promoting additional services while ensuring high customer satisfaction in a hybrid working environment.
OS
Hybrid Polish-Speaking First Response Call Handler – Receptionist – Admin – Legal Customer Service
Posted 1 hour ago
About the role
- First Response Call Handler at Optimal Solicitors providing customer service for Polish-speaking clients in a hybrid environment. Responsibilities include call handling, client instructions, and admin support.
Responsibilities
- Handling incoming calls from clients and third parties in Polish and English
- Dealing with client instructions efficiently and taking personal responsibility for each enquiry through to a satisfactory conclusion
- Obtaining and verifying contact details and case information with speed and accuracy
- Transferring calls or booking call-backs with the relevant legal department
- Provide occasional front-of-house cover and admin support when necessary.
Requirements
- Fluent Polish is essential
- Excellent typing, communication and organisational skills
- Personable, friendly manner and genuine enjoyment of speaking with people
- Computer-literate with a keen eye for detail; able to work calmly as part of a team under pressure
- Availability to work a rotating shift pattern 08:00-18:00, Monday–Friday
Benefits
- Hybrid working & flexi hours in a supportive, friendly team
- 31 days’ leave (including bank holidays and Christmas shutdown) plus half day for your birthday off
- Option to buy 5 extra days and earn length-of-service bonuses
- TOIL, casual dress, regular socials and an inclusive culture that values every voice
- Clear internal pathways—many colleagues have progressed from First Response to paralegal and trainee roles
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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