Sr IT Customer Support Specialist leading IT support operations for global service delivery at Honeywell. Engaging stakeholders and driving transformation initiatives in a hybrid work environment.
About the role
- Senior Customer Service and Treasury Specialist providing Gift Card support and Treasury Transactions. Manage payments and oversee orders while ensuring customer service excellence during specified hours.
Responsibilities
- Respond to inquiries regarding gift card issues and inventory restock
- Administer and manage a gift card call center, email inbox, and external ticket system
- Deliver timely resolutions to critical team member payroll issues
- Collaborate with payroll, accounting departments, bank partners as needed to resolve various Treasury issues
- Work with bank personnel on banking issues
- Submit and verify inventory invoices for payment
- Manage the Business to Business gift card registrations and orders as well as occasional Business to Customer gift card orders
- Manage the Restaurant Bulk Load Requests
- Assist in gift card liability reconciliations and report requests
- Research on restaurant and customer issues
- Holiday Card Inventory Requests and shipments
- Miscellaneous administration work
- Real time documentation updates
- Works on special projects as assigned
- Serves as a subject matter expert
- Performs work under limited supervision, conferring with superior on unusual matters
- Provides feedback and makes process and procedure change recommendations
- Solves complex problems; takes a broad perspective to identify solutions
- May orient, train, assign and check other employees for quality assurance purposes
- May lead small projects independently
- Works as part of a project team to deliver medium to large projects or outcomes and may be involved on more than one project at a given time
- Plans and conducts assignments with appreciable latitude
- Manage, maintain, coordinate and drive gift card production
- Streamlining business processes coordination and workflow improvement
- Analysis and capacity planning of inventory and gift card needs
Requirements
- Minimum 1 year Business Management experience
- Advanced Excel Skills: Vlookup, pivot tables, charts, If statements, data validation, conditional formatting, working with multiple spreadsheets
- Technology savvy
- Strong mathematical and analytical skills enabling one to gather data and present it in a clear and understandable method to the receiving audience
- An excellent communicator (listens, speaks, and writes well)
- Highly organized and process driven; is able to manage a multitude of requests, details, and follow-ups (including paperwork)
- Welcomes change
- Accounting experience preferred
Benefits
- health, pharmacy, long and short-term disability, vision, dental and other insurance solutions
- reimbursement of job-related expenses per the company policy
- employee perks and discounts
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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