Reservation & Customer Service Agent responsible for customer inquiries and bookings for SIXT. Promoting additional services while ensuring high customer satisfaction in a hybrid working environment.
About the role
- Customer Service & Inside Sales Representative providing support for manufacturing products at BW Papersystems. Engaging in sales activities and ensuring customer satisfaction through technical expertise.
Responsibilities
- Provide prompt responses to incoming inquiries
- Offer light mechanical support by addressing questions related to machine features and functions
- Collaborate with cross-functional teams to resolve technical and logistical issues
- Actively engage in sales activities, advising customers on product substitutions, upgrades, modifications, and identical replacement parts
- Initiate outbound sales calls using prepared scripts and tailored questions for potential clients
- Generate MAPICS quotes, maintain correspondence, provide order status updates, and complete quotes upon receipt of purchase orders
- Participate in the return process, identifying root causes, or directing cases to the appropriate team when necessary
- Identify new market opportunities, product enhancements, and adjacent service potentials
Requirements
- High School Diploma or GED equivalent
- 3+ years of customer service experience within a manufacturing or industrial related field
- Ability to read and understand basic mechanical drawings, assembly drawings or blueprints
Benefits
- Sales incentive bonus plan based on performance
- Opportunities for professional growth through training programs
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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