Customer Experience Manager at Zurich designing end - to - end customer journeys and improving customer satisfaction. Collaborating on CX projects and utilizing data insights for continuous improvement.
About the role
- Coordinate ocean import shipments at DMS Logistics, maintaining client communication and ensuring process completion. Involves logistics operations and documentation verification in international shipping.
Responsibilities
- Coordenar embarques de importação marítima;
- Reportar aos clientes todas as informações, por e-mail e sistema, visando mantê-lo ciente do andamento do processo;
- Certificar-se da finalização do processo, através de informações dos sistemas da Receita Federal;
- Liberar processo para financeiro, no sistema, visando prosseguir faturamento;
- Conferir fatura do agente na origem, através de negociações realizadas para posterior fechamento de câmbio.
Requirements
- Nível Superior completo ou cursando;
- Inglês intermediário a avançado - será testado;
- Experiência com agenciamento de cargas internacionais;
- Experiência com embarques de importação marítima;
- Experiência com importação marítima e atendimento ao cliente.
Benefits
- Trabalho em modelo híbrido;
- Bonificação;
- Ajuda de custo;
- Plano de saúde, incluindo filhos menores de 0 a 18 anos (modalidade contributiva PORTO SEGURO);
- Licença maternidade/paternidade estendida;
- Convênio com Universidades;
- Benefício Academia;
- Auxílio Creche;
- Birthday Bliss.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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