Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Coordinate ocean import shipments at DMS Logistics, maintaining client communication and ensuring process completion. Involves logistics operations and documentation verification in international shipping.
Responsibilities
- Coordenar embarques de importação marítima;
- Reportar aos clientes todas as informações, por e-mail e sistema, visando mantê-lo ciente do andamento do processo;
- Certificar-se da finalização do processo, através de informações dos sistemas da Receita Federal;
- Liberar processo para financeiro, no sistema, visando prosseguir faturamento;
- Conferir fatura do agente na origem, através de negociações realizadas para posterior fechamento de câmbio.
Requirements
- Nível Superior completo ou cursando;
- Inglês intermediário a avançado - será testado;
- Experiência com agenciamento de cargas internacionais;
- Experiência com embarques de importação marítima;
- Experiência com importação marítima e atendimento ao cliente.
Benefits
- Trabalho em modelo híbrido;
- Bonificação;
- Ajuda de custo;
- Plano de saúde, incluindo filhos menores de 0 a 18 anos (modalidade contributiva PORTO SEGURO);
- Licença maternidade/paternidade estendida;
- Convênio com Universidades;
- Benefício Academia;
- Auxílio Creche;
- Birthday Bliss.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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