Application Support Specialist resolving complex software issues for Trimble's AutoBid platform. Supporting MEP professionals in transitioning to digital estimating workflows in a collaborative environment.
About the role
- Principal Customer Experience Analyst at NextEra Energy designing and improving customer experiences. Involves cross-functional collaboration to enhance customer satisfaction and loyalty across touchpoints.
Responsibilities
- Design, measure, and continuously improve end-to-end customer experience
- Translate company goals into clear CX and quality objectives
- Collect and analyze customer feedback
- Map key customer journeys to identify friction and improvement opportunities
- Present findings and recommendations to leadership.
Requirements
- High School Grad / GED
- Bachelor's or Equivalent Experience
- Experience: 7+
- Strong analytical abilities
- Proficiency with CX analytic tools
- Data visualization
- Empathy for customers
- Understanding of business operations.
Benefits
- NextEra Energy offers a wide range of benefits to support our employees and their eligible family members.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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