Customer service representative assisting Erste Bank & Sparkassen with transaction inquiries. Responsible for scheduling appointments and supporting customers via multiple channels.
ES
Hybrid Customer Care and Sales Administration Specialist, French, German
Posted 2 months ago
About the role
- Customer Care and Sales Administration Specialist interacting with customers and supporting sales processes at Evident Europe in Prague, Czech Republic.
Responsibilities
- Interact with customers via phone, email, chat, or in-person to provide assistance.
- Receive and process customer orders accurately and efficiently.
- Find solutions for non-standard orders in line with company policies.
- Regularly manage the open order portfolio to ensure correct and timely invoicing.
- Create and maintain customer accounts.
- Cooperate with the master data specialist for improvements.
- Develop a deep understanding of the company's products and services.
- Build and maintain strong relationships with customers & partners.
- Investigate and resolve customer complaints or concerns.
- Maintain accurate records of customer interactions and sales activities.
- Provide training and support to CC colleagues and sales representatives.
- Identify opportunities for process improvement and efficiency gains.
Requirements
- Relevant experience in customer service, sales support, or a related role required.
- Strong communication and interpersonal skills.
- Excellent problem-solving skills.
- Ability to work in a dynamically changing environment.
- Drive to achieve results & continuously improve.
- Strong accountability and drive.
- Accuracy & detail-oriented with strong organizational and time management skills.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and CRM software.
- SAP and Salesforce experience welcomed.
- Professional working proficiency in English, German and French.
Benefits
- Working from home up to 50% of the time
- Multisport card
- Supplementary pension contribution
- Meal voucher flat rate
- Extra week of vacation
- Public transport allowance
- Massages
- Fitness centre in the office
- Above-standard healthcare (ComfortCare)
- Corporate canteen
- Sodexo
- Flexi
- Language courses
- Sick days (4 days/year)
- Anniversary awards for years worked (10, 15, 20, 25, 30)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Service Consultant at Intrepid Travel. Provide online customer assistance while supporting sales and bookings in a hybrid team setting.
Customer Service Manager leading a high - performing team for Intrepid Travel. Ensuring prompt service and driving operational efficiency in customer support activities.
Product Support Specialist working with customers to resolve inquiries and technical issues via phone and email. Collaborating in a hybrid environment with a focus on service excellence.
Customer Service Advisor resolving complex inquiries related to insurance policies at Zurich Canada. Collaborating in a hybrid environment while ensuring exceptional service for clients.
Customer Care Advisor for Zurich Canada, handling customer queries and complaints in a caring environment. Supports process improvements and maintains Zurich’s core values across interactions.
Kundenservicemitarbeiter bei Zurich zur Entwicklung passgenauer Lösungen für Kunden und Optimierung der Serviceprozesse. Verantwortlich für exzellenten Kundenservice und Einhaltung der Serviceziele in Köln.
Kaufmännische Fachkraft Kundenbetreuung Einspeisung bei Schleswig - Holstein Netz GmbH zur Koordination von Kundenanliegen und Neuanschlüssen in der Energieversorgung.
Sales Support Specialist enabling insurance growth through sales acquisition process. Building strong relationships with customers and supporting sales culture.
Assistenz zur Unterstützung der Bereichsleitung bei organisatorischen und administrativen Aufgaben. Planung von Terminen und Geschäftsreisen sowie Durchführung von Projekten im Bereich Packaging.