Manager I overseeing customer service staff at Elevance Health. Directs implementation of benefit programs and evaluates performance of direct reports.
ES
Hybrid Customer Care and Sales Administration Specialist, French, German
Posted 5 months ago
About the role
- Customer Care and Sales Administration Specialist interacting with customers and supporting sales processes at Evident Europe in Prague, Czech Republic.
Responsibilities
- Interact with customers via phone, email, chat, or in-person to provide assistance.
- Receive and process customer orders accurately and efficiently.
- Find solutions for non-standard orders in line with company policies.
- Regularly manage the open order portfolio to ensure correct and timely invoicing.
- Create and maintain customer accounts.
- Cooperate with the master data specialist for improvements.
- Develop a deep understanding of the company's products and services.
- Build and maintain strong relationships with customers & partners.
- Investigate and resolve customer complaints or concerns.
- Maintain accurate records of customer interactions and sales activities.
- Provide training and support to CC colleagues and sales representatives.
- Identify opportunities for process improvement and efficiency gains.
Requirements
- Relevant experience in customer service, sales support, or a related role required.
- Strong communication and interpersonal skills.
- Excellent problem-solving skills.
- Ability to work in a dynamically changing environment.
- Drive to achieve results & continuously improve.
- Strong accountability and drive.
- Accuracy & detail-oriented with strong organizational and time management skills.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and CRM software.
- SAP and Salesforce experience welcomed.
- Professional working proficiency in English, German and French.
Benefits
- Working from home up to 50% of the time
- Multisport card
- Supplementary pension contribution
- Meal voucher flat rate
- Extra week of vacation
- Public transport allowance
- Massages
- Fitness centre in the office
- Above-standard healthcare (ComfortCare)
- Corporate canteen
- Sodexo
- Flexi
- Language courses
- Sick days (4 days/year)
- Anniversary awards for years worked (10, 15, 20, 25, 30)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep assisting PayPal customers via phone, chat, and email. Resolving inquiries about products, services, accounts, and transactions.
Customer Support Specialist coordinating inquiries and handling delivery of aviation spare parts. Ensuring customer satisfaction by managing orders and resolving issues efficiently.
Customer Care Specialist at Foam Fabricators Inc managing customer inquiries and order processing. Providing product information and resolving issues in a hybrid work environment.
Process Owner leading global sales and marketing processes in fast - paced MedTech environment. Collaborating with diverse teams and travel requirements of 30 - 50 days/year.
Senior Customer Support Specialist providing exceptional customer support and processing analysis for clients in Guatemala. Assist with high escalations and create outstanding user experiences.
Customer Experience Associate assisting customers with buying and selling precious metals. Delivering outstanding service and evaluating jewellery while maintaining a professional store environment.
Senior Premium Support Specialist providing technical troubleshooting and customer support for Premium and Enterprise clients. Collaborating with internal teams to enhance customer outcomes and experience.
Support Agent managing customer support queries for cloud - based accounting software. Working closely with users to resolve issues and improve the customer experience in a hybrid work environment.
Customer Service Representative at U - Haul assists clients with equipment rentals and returns. Engages with customers inside and outside a U - Haul center ensuring optimal service and support.