Customer Service Advisor resolving complex inquiries related to insurance policies at Zurich Canada. Collaborating in a hybrid environment while ensuring exceptional service for clients.
About the role
- Sales Support Specialist enabling insurance growth through sales acquisition process. Building strong relationships with customers and supporting sales culture.
Responsibilities
- Partners with the Inside Sales Team in the sales acquisition process.
- Builds leads, accepts inbound calls, assigns leads, and schedules call-backs to small business owners.
- No cold calling is performed.
- Puts the customer first by building strong relationships, being responsive to the customer (including through online chat), follows up on open quotes, closes the sale and communicates outcomes to the Inside Sales Team.
- Positions and sells The Hartford's value proposition including its long standing history, payroll deduct billing model and additional coverages.
- Supports a high performing sales culture.
- Acts with confidence, operates nimbly, prioritizes and manages daily work activities.
Requirements
- Natural selling skills with the ability to influence and persuade, along with competitive nature and strong desire to win required
- Call center experience preferred
- Personal Insurance and/or Small Commercial Insurance experience a plus
- Comfort and confidence in balancing inbound sales calls from a queue, along with outbound and email communications to close sales
- Goal oriented and metric focused
- Outstanding organization, desk management, time management and computer skills
- Bilingual (Spanish Speaking) a plus
Benefits
- Other rewards may include short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
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