Customer Service Manager leading a high - performing team for Intrepid Travel. Ensuring prompt service and driving operational efficiency in customer support activities.
About the role
- Product Support Specialist working with customers to resolve inquiries and technical issues via phone and email. Collaborating in a hybrid environment with a focus on service excellence.
Responsibilities
- Work through customer’s problem, questions, bugs etc. via email and phone to resolution while maintaining SLA’s and KPIs
- Learn industry standards and terminology including CDC guidelines and HACCP compliance
- Be proficient in tools such as JIRA and NetSuite
- Manage customer escalations by leveraging expertise in industry knowledge
Requirements
- 4+ years of experience working in technical or product support
- Previous experience in working with CRM software tools
- Strong multitasking and organizational skills in a fast paced environment
- Passion for working with customers and providing outstanding experiences
Benefits
- short-term incentive program
- new hire stock award
- paid parental leave
- PTO
- hybrid work environment
- competitive medical, health & wellbeing and compensation offerings
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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