Product Support Specialist working with customers to resolve inquiries and technical issues via phone and email. Collaborating in a hybrid environment with a focus on service excellence.
About the role
- Kundenservicemitarbeiter bei Zurich zur Entwicklung passgenauer Lösungen für Kunden und Optimierung der Serviceprozesse. Verantwortlich für exzellenten Kundenservice und Einhaltung der Serviceziele in Köln.
Responsibilities
- At the Cologne location, you will work closely with various specialist and organizational units to jointly develop tailored solutions for our customers
- You will continuously look for opportunities to optimize our processes and carry out your tasks independently, in a structured manner and on schedule
- You will approach complex matters with motivation, analyse challenges and find efficient, customer-focused solutions
- In your daily work you will use your scope of action responsibly to provide our customers with excellent service
- In addition, you will ensure that all agreed service targets, service criteria and internal company guidelines are met
Requirements
- Customer focus, strong communication skills, team spirit and commitment
- Completed training as an Insurance and Finance Clerk or an equivalent qualification
- Initial experience in occupational pensions
- Experience in customer support and a strong service- and results-orientation
- Knowledge of service processes and experience handling complex insurance enquiries
- Very good German language skills and confident use of common Office tools
Benefits
- Flexible working arrangements to support an optimal balance between on-site and home-based work
- A wide range of training and learning opportunities to stay fit for everyday work and support individual development
- We support you in your career planning, from potential analysis to individual development measures
- A modern, open and transparent working environment that promotes creativity and cross-team collaboration
- A varied health offering supporting a healthy work–life balance, from on-site group fitness to virtual mindfulness training at home
- Bike leasing, discounted regional public transport ticket (Deutschlandticket) and other great benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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